Our Virtual Call Centre services provide efficient, scalable, and customer-focused solutions for managing high volumes of calls. We specialize in Inbound and Outbound Call Handling, ensuring professional and courteous communication. Our team excels in Customer Support, addressing inquiries, resolving issues, and building lasting relationships. With Telemarketing and Lead Generation, we help businesses grow by connecting with potential clients. We also offer Order Processing and Payment Assistance, ensuring smooth transactions and customer satisfaction. Additionally, our 24/7 Call Centre Services keep your business accessible around the clock, providing exceptional support to customers whenever they need it.
Handling incoming calls from customers, addressing inquiries, concerns, and requests.
Making outbound calls for various purposes, including surveys, sales, and follow-ups.
Providing assistance and solutions to customers’ product or service-related issues.
Promoting products or services, explaining features, and closing sales when applicable.
Acquiring in-depth knowledge of products and services to provide accurate information.
Following scripted guidelines for specific scenarios while adapting as needed.
Accurately entering customer information and interaction details into databases.
Escalating complex issues to higher-level support or management when required.
Communicating with team members and supervisors for assistance and guidance.
Starting From
23.50€/hr
Starting From
21.50€/hr
Starting From
25.50€/hr
*All prices are subject to VAT where applicable
Contact your customer success manager to discuss your specific needs and preferences for virtual assistant services
Engage in your introductory call with your PVA to get acquainted and determine compatibility
Begin delegating your first tasks to your PVA, kicking off a productive and efficient working relationship
A Virtual Assistant (VA) is a remote professional who provides various administrative, technical, or specialized services to businesses and individuals.
You can communicate with your VA through email, messaging apps, video calls, or any other preferred communication method